Stop! You're talking to fake customer services on Twitter!

by @edent | # # # | 4 comments | Read ~682 times.

Ever had a moan at your bank on Twitter? You're not alone - it's one of the most popular ways to interact with large companies. But how can you be sure that you're actually talking to the real customer services team? There's been a worrying rise in the number of fake accounts which attempt to… Continue reading →

Training Customers To Be Stupid

by @edent | # # # # | 2 comments | Read ~1,331 times.

Companies face a complicated choice. Make things easy for the customers, or make things secure for them. Convenience seems to take priority most of the time. This forces companies to get their customers to risk their own security. In this example, we see Verizon Wireless asking their customers to type their passwords into Twitter for… Continue reading →

Anatomy of an Amazon Phishing Attack

by @edent | # # # # | 3 comments | Read ~223 times.

Phishing is the devious practice of tricking users into giving away their usernames and passwords to fraudulent sites. It is big business, and the best defence against it is constant vigilance. I'm going to walk you, step-by-step, through a scam that targetted me today. Along the way we'll see how to avoid falling prey to… Continue reading →

Would you fall for this phishing scam?

by @edent | # # # # # | 5 comments | Read ~2,283 times.

Gmail is usually pretty good at stopping spam from reaching my inbox. When it slips up, it reminds me of just how terrifying the modern internet is. Early one morning, I received this email from someone I know (details redacted by me). It came from his email, it has his signature at the bottom. This… Continue reading →