Photo of Terence Eden. He has a beard and is smiling.

Terence Eden’s Blog

When Will Amazon's MP3 Store Come To Mobile?

· 300 words

Amazon's mp3 store on mobile Music is a huge seller in the mobile marketplace.  Why carry a walkman or a discman when your phone can deliver high quality music to your £3.99 headphones?  Hear a song you like on the radio, in a concert, from a busker singing - a few clicks and it's on your phone ready to play. At the moment, MNOs* rule the roost in terms of mobile music sales.  Customers don't want to type in their credit card number on a phone's keypad.  They're also wary of risky premium rate…

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Thoughts on #AmazonFail

· 750 words

Logo for Amazon.

I want to ignore the debate about whether it's right or wrong to "censor" books based on the sexuality of their subject matter.It doesn't matter, at this stage, whether Amzon's deranking of LGBTQI works was a glitch, policy or the work of trolls. What matters is the action taken by the "online community" and Amazon's reaction to it.Firstly, why would anyone take the word of an Amazon CSR as customer policy?I've worked in call centres - I guess a lot of people have - CSRs are almost universally…

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