Photo of Terence Eden. He has a beard and is smiling.

Enabling Voice-Over-WiFi on the OnePlus 5T and Three UK

· 44 comments · 200 words · read ~27,390 times.

My mobile provider - Three UK - offers WiFi calling, but only if you have a phone purchased directly from them. For everyone else, they have a crappy app which hasn't been updated in two years.

So, let's break out of their artificial restrictions and get some WiFi calling on the OnePlus 5T!

Step-by-step

  1. Open your phone dialler app.
  2. Dial *#800#
    Dialler screen.
  3. You don't need to press send, you should automatically be taken to this engineering menu
    Log Test menu screen.
  4. Touch the top menu item "oneplus Logkit"
  5. Scroll to the bottom
    Log Menu screen.
  6. Press "Function Switch"
  7. Select "VoWifi switch"
    VoWifi Switch.
  8. Your phone will ask to reboot - so press OK to reboot
  9. Once the phone has restarted, go to your Settings menu
    Android settings menu.
  10. Select "SIM & network"
  11. Scroll down and select "Wi-Fi calling"
    Use WiFi Calling switch.
  12. You can optionally switch the "Calling preference" to "Wi-Fi preferred". If you do that, calls will go via Wifi even if you have a mobile signal.

Test it!

Put your phone into Aeroplane mode, then switch on WiFi. You should see this logo at the top of your screen.

VoWifi Logo on the top of the Android display.

Try to make a call.

It doesn't work??!

If this doesn't work for you... sorry! You should speak to your network provider to see what they recommend.

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44 thoughts on “Enabling Voice-Over-WiFi on the OnePlus 5T and Three UK”

  1. says:

    This is outstanding, and exactly what I was after. Thank you for putting this on your blog :o) Cheers, Ed
    Reply

  2. Simon Farnsworth says:

    If VoWiFi works, and the handset does VoLTE on networks that support it, you want to turn VoLTE on, too - assuming that the handset and network actually implement the standards properly, support for VoLTE will give you seamless call hand-off between WiFi and 4G (LTE) mobile networks, plus calling on 4G with seamless fallback to 3G/2G as appropriate (and fall-forward to 4G when in coverage), plus audibly glitchy handoff between WiFi and 3G/2G networks. On its own, this gives you better chances of sustaining a voice call; further, there's optional components to the spec that, if implemented at both ends, will give you seamless handoff between WiFi and 3G networks for voice calls, meaning that you can keep a voice call going until you lose coverage. For the nerds among us; VoWiFi and VoLTE are the same thing on different radio networks (both are SIP + RTP talking to the network operator's IMS service). In VoLTE, the IP packets are carried over LTE directly to your network; in VoWiFi, your phone establishes an IPSec tunnel to a well-known DNS name (epdg.epc.mncXXX.mccYYY.pub.3gppnetwork.org, where XXX is the three digit MNC, add a leading zero if you have a 2 digit MNC like 30, and YYY is the MCC, such as 234 for the UK). There's specified handovers to cleanly (no glitches) hand over the IP packets between radio types, and to switch from IP to circuit-switched voice if on the mobile network. There's also specified hand overs for IP to circuit-switched if not carrying IP over the mobile network (which are allowed to glitch), and an optional spec for carrying the IP packets over UMTS/HSPA instead of LTE.
    Reply

  3. Essa Moshiri says:

    Hi, I just read your article and want to thank you for the kind and intuitive way you have kindly shared this information. However i have also found a potential bug / artefact. If like me you have 2 sims, and your primary sim is say Vodafone the Wifi Calling does not work. Wifi Calling only applies to the primary SIM it seems to me which is a shame.
    Reply

  4. sam says:

    hi will this also work on the three UK network or could there be some other thing blocking vowifi thanks.
    Reply

  6. Essa says:

    I just got it working on both Vodafone and three network. Managed to enable both WiFi calling and VoLTE. Confirmed WiFi calling but will need to confirm if VoLTE working.
    Reply

    1. Maxwell Labi says:

      How did it work on Vodafone for you? Which phone do you have.
      Reply

  7. John Beardon says:

    You Sir, are a legend! Thanks so much for sharing this. I'm finally able to use WiFi calling on my Oneplus 5 using Three.
    Reply

  8. Matt says:

    Just came across this on Google, was wondering that my phone must be new enough (oneplus 5t) to do vowifi on its own without the crap 'three in touch' app. Just tested sending an SMS and that seems to come through when sent on WiFi as well! Brilliant! Was always irritating having two separate places to look for texts. Thanks for sharing this, will make things much simpler from now on!
    Reply

  9. Glenn A Harrison says:

    I have successfully enabled VoWiFi on my OnePlus 5T. However, even though VoLTE appears to be enabled and the boxes are ticked, it doesn't work. As soon as I turn off WiFi and initiate a call, it 4G cuts out and it drops back to 3G or H. I spent ages on the phone to Three but they cannot help.
    Reply

    1. says:

      Sadly, Three don't seem interested in supporting VoLTE on "unapproved" devices. You might try complaining to Ofcom to see if their behaviour is unreasonable.
      Reply

      1. Simon Farnsworth says:

        If you have a friend with an "approved" device, it might be worth putting your SIM in their device, getting VoLTE enabled and working on that device, then swapping the SIM back to your device. If it's just a case of backend provisioning, this will trick Three's systems into turning on VoLTE on your account - and in my limited experience, once your SIM has been used for a VoLTE registration, the backend systems don't notice device swaps.
        Reply

        1. Dave says:

          All Three handset sims are VoLTE provisioned, there is just some minor setting preventing VoLTE working on the 5T as using the above process you can activate VoLTE on the 3T for use on Three. I’ve even followed the more in-depth threads at XDA and frustratingly VoLTE won’t work on the 5T, no matter what (it does work on EE). Bizarrely though, on the 3T VoWiFi does not work, even though VoLTE does. Basically exactly the opposite of the 5T.
          Reply

  10. J Oblong says:

    Verified as working, 2019-02-21. OnePlus 5 on Three UK. Thanks a million!
    Reply

  11. Lou says:

    Does this work for Oneplus 3T on Three UK? Worked perfect on my 6T, but looks like wife might have to suffer the Three app a while longer! Tried enabling, but no joy. Thanks!
    Reply

    2. Dave says:

      The above process will get VoLTE (voice over LTE) working on the 3T, but on the newer software versions VoWiFi will not activate. VoLTE can be even more useful as it allows the handset to use Band 20 800MHz LTE on Three (what they call their SuperVoice service) which gives additional coverage for users. I’d swap having VoWiFi for VoLTE any day, I think it’s overall more useful, especially for use for in building penetration and coverage outside the main urban areas.
      Reply

      1. Lou says:

        Cheers. Yeah, VoWiFi more use to us too as home is in a no-coverage area. Back to intouch app then. I'll add VoLTE anyway, no harm.
        Reply

        1. Sam says:

          Just updated my OP3 to the Pie beta and interestingly the VoLTE and VoWiFi switches were enabled by default in the settings app. VoLTE worked immediately, VoWiFi isn’t working at all, as per comments above.
          Reply

        2. Sam says:

          You must be as annoyed as me at the text from Three today about Three inTouch being end of life in two weeks?
          Reply

            1. Sam says:

              Unfortunately, my Oneplus 3 won't work with VoWiFi for some reason following the above, leaving me with no options but to have a rant at Three customer services...
              Reply

  12. Rob Ferrer says:

    Seems to work for O2, although you have to enable WiFi calling through the “MyO2” website.
    Reply

  13. Benzpyrene says:

    Just activated this phone. I've downloaded a lot of apps over wifi already. I have done all of the above, but when I try to make a call in airplane mode I get "Prompt To place a call, first turn off Airplane mode. OK". When I turn off airplane mode I get "Mobile network is not available. Connect to a wireless network to make a call. OK" This is while I AM connected to a wireless network. What am I missing?
    Reply

    1. says:

      If you've switched on VoWiFi, you should see the icon shown in the post. If you don't see the icon, you WiFi network might be blocking calling.
      Reply

  15. David says:

    Good job, thanks and you should run the Three tech support as they don't have a clue
    Reply

  16. Inha says:

    Has anybody been successful at getting Wifi calling or VoLTE to work on a Oneplus 5T on Vodafone UK after toggling these switches?
    Reply

  17. David says:

    thank you a million times for publishing this. Just got VoWiFI working on my OP5, with Three (UK) who are complete idiots for not “allowing” this (and even bigger idiots for not allowing VoLTE, thought I like the SIM swap idea suggested above)
    Reply

  18. Paul Richardson says:

    Hi there, I have a Samsung A3 2017 with no menu options for V0WiFi. Is there a hack for Samsung Phones? Regards, Paul
    Reply

  19. Lou says:

    Has something changed with android or three? My oneplus 6T used to do vowifi but no longer. Any idea why?
    Reply

      1. Lou says:

        Wife's 6 is also fine. I would contact three but don't have the energy , they'll probably say 6T not supported due to the fact that enabling vowifi is on a hidden menu.
        Reply

      2. Lou says:

        Ahh, sorry, you said contact oneplus, I read contact three. Shouldn't try and multitask.
        Reply

  20. Justin says:

    Thanks for this, other threads showed the first section, but not the second section in Phone Settings, and enabling WiFi calling
    Reply

  21. MrChops says:

    I’m on Three and have a OnePlus6 (bought from OnePlus), and I did the # code thing to enable VoWifi and VoLTE and I thought it was working. When I receive calls it cuts the call off after 10 seconds. I have no coverage at work or home and the ThreeInTouch app is now dead (and I could never register anyway with my 6). I’m out of contract and seriously thinking about moving networks.
    Reply

  22. Meregirl says:

    I did this on my one plus 6 phone to try to enable wifi calling. Got that working but then now my phone will not call forward anymore. It now gives a network/sim card error. Had them change out my sim still doesn’t work. Put sim in my older one plus 3 and call forwarding works fine. Just no longer works with my 6. Only change was going into the logkit and enabling wifi calling. Any suggestion, I went back in and deselected it but that did not give me back call forwarding.
    Reply

  23. Krasi says:

    This does not work on Vodafone with OnePlus5T. The options appear on the menu, but even if they are switched on neither the Wifi Calling or the VoLTE work 😦
    Reply

  24. Kevin says:

    Hi Terence, Thank you for your brilliant blog. Do you know if this works OK for the OnePlus 6T on Three UK? Three’s standard response is “NOT supported can’t help”!! Keep up the good work. Kevin
    Reply

  25. Simon says:

    Terence – Thank you. Very useful. Pity Three dont put useful info like this on their site.
    Reply

  26. Sravani says:

    Hi, I need a help for OnePlus 6T, which I am not able to find the voWifi option. How to set it up
    Reply

    1. says:

      You need to speak to the manufacturer of your phone. And speak to your network provider to see if they support it.
      Reply

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