Users are socially conditioned to believe that tasks should be difficult
hci necropost usability usenet · 1 comment · 550 words
This is a necropost - resurrected from one of my ancient USENET posts. One of the problems I've encountered is that most people (users and, to an extend, designers) are socially conditioned to believe that tasks should be difficult. They expect a learning curve that isn't always logical. It stems from childhood when we don't understand something and are told "that's just the way it is". Users have become conditioned into accepting a hundred page manual for toaster ovens because, often,…
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