I remember the first time as an adult I ordered a takeaway. I picked up the phone, menu in hand, and prepared to do battle. The person on the other end of the phone didn't speak English, my menu was out of date, they couldn't understand my address, and I didn't have the right money when they finally delivered. Stressful, annoying, and - until relatively recently - commonplace. When services like Just-Eat and Deliveroo came in, I suddenly was a lot happier ordering from local restaurants.…
Continue reading →
This has to be the most infuriating bug report I've ever submitted. I went to type in my 2FA code on a website - but no numbers appeared on screen. Obviously, I was an idiot and had forgotten to press the NumLock button. D'oh! I toggled it on and typed again. No numbers appeared. I switched to another tab, my numbers appeared when I typed them. So I was reasonably confident that my keyboard was working. I swapped back to the 2FA entry and tried again. Still nothing. Then I tried typing the…
Continue reading →
Some of my best friends are designers. But I think we can all agree that - however well-meaning - they can be a little obsessive. Whether it is fretting over tiny details, or trying to align to a grid which doesn't exist, or spending time removing useful affordances in the name of æsthetics - they always find a way to make something prettier at the expense of usability. Google used to have some beautiful logos for its apps. Each had a distinct shape, style, and colour. Then, someone decided …
Continue reading →
These are notes that I wrote during the height of the Covid-19 pandemic. I've published them a few years later. By now, you're probably sick and tired of shoving a swab up your nose and / or down your throat. You've grown blasé about the little medical marvel as it reacts to whatever antibodies are flowing laterally. You don't even bother reading the paper leaflet any more. Right? But that swab test wasn't the only option on the table. One of the (many) tasks our team was looking into was …
Continue reading →
The QWERTY layout is, I grant you, an illogical mess. I'm happy to hear your arguments that Dvorak is the one true way. Or that Colemak is several percent faster. But QWERTY is a standard now. Everyone uses it on their laptops and phones. It is used everywhere. Except, it turns out, streaming services. They use alphabetic keyboards. Worse, each one has a unique layout! Want to search for that movie staring that guy who was in the film with that one who does the adverts for that thing you…
Continue reading →
This morning, my wife noticed that Alexa was insistently flashing its little blue lights. "Alexa... Notifications?" "You have one notification. An item on your wishlist has dropped in price. The … is now only £…" And that's how my wife found out what I planned to get her for her birthday! What happened to cause this? I maintain several Amazon Wishlists® of things I want to buy. One of those is for presents I might want to buy my wife - and it is set to private. If you want to buy me a prese…
Continue reading →
I am grumpy. As my very clever wife summarised, I hate when designers prioritise their æsthetic preferences over my usability needs. I tried sharing a website using Google Chrome for Android. I hit the share button, and a panel popped-up from the bottom of the screen. Hmmm. It didn't have the share destination that I wanted. It was early in the morning - when I'm not at my cognitive best - and I was stumped. There is nothing on this screen - other than the icons - to tell me how I can …
Continue reading →
Being from the United Kingdom is hard sometimes. When scrolling through a list of countries, we might be found down the bottom as "UK" or near the top as "Great Britain". Occasionally someone files us under "England" - thus ignoring Wales, Scotland, NI etc. Once in a while, it'll be "The UK". Truly, no one has suffered as we have suffered⸮ Here's a list of countries from the Curve Credit card (join and we both get a fiver!) - I scrolled all the way to the bottom looking for the UK, only to f…
Continue reading →
About a million years ago, my wife's work sent her on a training course optimistically titled "How To Use Excel As A Database." We were both horrified. Excel is a perfectly good spreadsheet program - but it is categorically not a database! OK, it has rows and columns which sorta look like a database table. And you can put constraints on cells which mimic a schema. And, yes, you can sort and query data. And you can join data across multiple tables. And... you know what...? Excel is a pretty…
Continue reading →
Long time readers will know I used to work in the mobile industry. I used to blog about all the crappy things that customers experienced. Well, I'm back, with a doozey! I decided to sign a new contract with Virgin Mobile. After a brief chat with customer services, I agreed a contract for two new pay monthly SIMs and negotiated a handy discount. I was told the SIMs would be sent out, and I could expect them in 3-5 days! That's the first mistake. We live in a world where people can buy the…
Continue reading →
I have a lot of smarthome gadgets - but my favourite is the Tado° Thermostat. I think it might be the most boring gadget I've ever used - and that's why I love it! We spend far too much time staring at our screens. We obsessively tend to our digital gardens and rarely spend the time to enjoy them. Our smart watches constantly buzz with news from the social media service du jour. Where are the apps that respect our time? Tado° is the most boring app on the planet. I used it once to set up …
Continue reading →
I've started using BitWarden - the open source password manager. As I've been binge-watching Marie Kondo, I thought it was about time that I deleted all the accounts that I no longer user. I got rid of dozens related to previous employers. I hope the passwords wouldn't work after I left but 🤷♂️. I scanned through the list and deleted old bank details, failed social networks, and obvious duplicates. I'm left with seven-hundred and ninety-five different login details! How has it got this b…
Continue reading →
