The Policy Hack
barcamp govcamp ukgc18 · 1 comment · 500 words · read ~655 times.
I've found a delightfully exploitable social hack which I presented at UK GovCamp. It applies to any uncooperative bureaucracy. Here's how it works. You ask someone to do something and they reply with "I'm sorry sir, that's against our policy." You should say "I'm sorry to hear that. Please can you send me a copy of the policy?" Turns out, most times, there is no policy! Shocking, I know. So much of modern life rests on the whim of whichever call-centre worker you happen to get. If they …
Continue reading →