Terence Eden. He has a beard and is smiling.

Terence Eden’s Blog

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The Policy Hack

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Clip from the film "The Matrix" - a young bald boy is saying "There is no spoon."

I've found a delightfully exploitable social hack which I presented at UK GovCamp. It applies to any uncooperative bureaucracy. Here's how it works. You ask someone to do something and they reply with "I'm sorry sir, that's against our policy." You should say "I'm sorry to hear that. Please can you send me a copy of the policy?" Turns out, most times, there is no policy! Shocking, I know. …