Terence Eden. He has a beard and is smiling.

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Thames Water don't get password security

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Thames Water seem to love giving me a new account number each month. That would be fine, but each time they do, I have to manually add that number to my online account. I'm bored of being their data-entry monkey. So, when they rang today, I told them that I expected them to update my account. We had the normal back-and-forth and "let me speak to your manager" that accompanies anything deviating …