Love Thy Vendor
design product usability · 1 comment · 350 words · read ~235 times.
I've really enjoyed learning from Kathy Sierra's talk "Creating the minimum badass user". It's an hour long, but well worth your time. She covers many aspects of product design, but the quote which really resonated with me was this - Zoomed in - This seems so applicable to many "services" these days. Millions spent on TV adverts, positive reviews, and glossy websites - yet nothing spent on customer care, and the entire shebang is held together with yarn. Imagine if politicians had to…
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