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Repairing the Sercomm RC8230 PTZ Camera

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I've been busy writing the definitive Sercomm Camera API documentation. (No, you need a hobby!) While doing so, I noticed that I couldn't get my Pan/Tilt/Zoom camera to... well... pan! No lateral movement whatsoever. It'd move up and down - but its left and right movement was non-existant. I could hear the stepper motor whirring, but it wasn't producing any movement. Weird... TO THE…