Have ComputerShare screwed up your EquatePlus account? Call them on 08009231507


computershare logo.

I hope this rant is useful to someone... I have some shares leftover from an old employer. The sharesave account was managed by ComputerShare who are pretty crap. For some reason, ComputerShare have decided to migrate lots of their customers to an equally crap service called EquatePlus. I only found out about this when trying to log in to ComputerShare to do my annual tax return. It told me to bugger off to EquatePlus. Because sending proactive communications to your users is so hard... I…

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What's the origin of the phrase "Big Data Doesn't Fit In Excel"?


Slide saying "It Doesn't fit in Excel".

Welcome to Yak Shaving School! As part of my MSc I'm reading a book about Data Analytics. So I've been chasing down quotes to find their origin. One paper had this popular quote in it (emphasis added): As with many rapidly emerging concepts, Big Data has been variously defined and operationalized, ranging from trite proclamations that Big Data consists of data-sets too large to fit in an Excel spreadsheet or be stored on a single machine (Strom, 2012) Kitchin, Rob Big Data, new…

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Everything I Know About Relationships, I Learned From Gilmore Girls


Gilmore girls title screen.

I hate everyone in Stars Hollow. They're all immature, narcissistic, power-hungry, ego-fuelled maniacs - some of whom border on psychotic. I hold them in such contempt that I would gladly abandon them all on a deserted island and let nature take its course. There isn't a single one of them who isn't a complete failure of a human being. Their collective brain power wouldn't even light an energy efficient bulb. They all display a startling lack of emotional intelligence. Well, OK, Lane Kim is …

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Book Review: Agency - William Gibson


A black woman - as seen through blurred glass.

Verity Jane, gifted app-whisperer, has been out of work since her exit from a brief but problematic relationship with a Silicon Valley billionaire. Then she signs the wordy NDA of a dodgy San Francisco start-up, becoming the beta tester for their latest product: a digital assistant, accessed through a pair of ordinary-looking glasses. “Eunice,” the disarmingly human AI in the glasses, soon manifests a face, a fragmentary past, and an unnervingly canny grasp of combat strategy. Verity, rea…

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Home brewing and Cryptocurrency


A tiny lego Storm Trooper eats a chocolate coin.

This is a thought experiment inspired by the sort of rambling and speculative conversations my wife and I have been having in lockdown. Most countries in the world place legal limits on alcohol production at home. There are, usually, several good reasons for this: Improperly brewed alcohol can cause severe health problems - including death. Poorly set up stills can - and do - explode. Unlicensed sellers of alcohol generally don't pay tax. I'm sure you can think of a few more reasons to add …

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My imaginary children aren't using your streaming service


Channel 4 Player asking me to confirm if I'm over 18.

Whenever I start up Netflix, I'm asked if I want to create an account for my children. I don't have children. I don't want children. I find most children annoying - not yours, obviously, yours are lovely. But I resent being asked every single time whether my imaginary kids want an account. It's just annoying. I can't imagine what it is like for bereaved parents who have recently lost a child. Or for those struggling with fertility issues. That constant reminder every time they try to numb…

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Book Review: A History of Women in Men's Clothes - Norena Shopland


A book cover of the title embossed in tight silk.

Traditionally, historic women have been seen as bound by social conventions, unable to travel unless accompanied and limited in their ability to do what they want when they want. But thousands of women broke those rules, put on banned clothing and travelled, worked and even lived whole lives as men. As access to novels and newspapers increased in the nineteenth century so did the number of women defying Biblical and social restrictions. They copied each other’s motives and excuses and moved …

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Predicting The Future - What 1981 Got Wrong


A microchip with a British flag on it. Technology and the office of the future There is considerable scope for improving the productivity in offices. The major technological advances which will have an impact on this sector are the low-cost VDU, mass data storage, the digital network and voice command by B.W.Manley

As part of my MSc, I fell down a research rabbit-hole of 1980s "Office Of THE FUTURE!!" articles. Ultimately, I couldn't find a way to include it in my research - so you're getting my cast offs. So, I present to you some choice predictions from "Technology and the office of the future" by B. W. Manley. Low cost computers (VDU) - yup! Data storage - the article talks about storing "the entire contents of the Encyclopaedia Britannica on one side of a disc — words and pictures". Digital n…

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Whatever happened to IoT smoke alarms?


In app warning that my Nest smoke alarm needs replacing.

I've had a Nest smoke alarm for about 7 years. It connects to my WiFi network and occasionally pings a message to my phone that I've burnt my toast. Nifty! But, due to planned obsolescence regulatory requirements, it needs to be replaced. Back in 2014, the Nest cost £100. In the exciting world of 2021, it costs... £100! WTAF? Surely a combination of market capitalism and Moore's Law means these devices should have dropped in price significantly? But I can't find any other Wi-Fi smoke/co a…

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Weeknotes: Vaccinated - Part 1


Me holding my NHS vaccination card.

I know exactly what I was doing on 9th April 2020. I was worrying about open-sourcing the NHS Covid Tracing app. I was worrying about tech standards for booking test slots. I was worrying if I'd ever see my family and friends again. I was worrying if the NHS websites would contain enough semantic HTML to be useful. I was worrying if the security of 3rd party sites was up to snuff. I was worrying about the Inevitable Pubic Inquiry. I was worrying worrying worrying late into the night. Terence…

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Questions to ask before launching a crypto-payments feature


A tiny lego Storm Trooper eats a chocolate coin.

Messaging app Signal is launching a payment service in the UK. This will allow users to send each other money cryptocurrency. Many people have written about why this is a daft idea. But they've mostly talked about why cryptocoins corrupt everything they touch. I want to talk about why this is a shitty idea from a product perspective. It all comes down to user needs. What pain point are you removing? Uber made taxis mildly less irritating, for example. But the UK already has a fairly mature…

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Movie Review: Coded Bias


Moview poster with a synthetic white face.

This is an excellent and illuminating documentary of the state of algorithmic bias. If you've read recent books like Algorithms of Oppression and Race After Technology - you probably won't find anything new. But it is nice seeing academics in their natural habitats. It really helps to personalise the problems by placing them in social context. Some of the arguments are simplified a little for a Netflix audience. That's understandable - they're trying to change minds in 90 minutes rather than …

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