What's Up With BBM's Android Reviews?

17 thoughts on “What's Up With BBM's Android Reviews?”

1. 2013-10-24 09:12

   

   artesea says:

   There is a forth option, but still unlikely. BBM required you to wait in line to get full access, so a rumour saying "if you leave a 5 star review with the words "Thank you so much much blackberry team. I was waiting for this app. its really great user friendly and smooth" will unlock the app" could easily result in thousands of people at least trying it. With regards to a meme, it appears this has started one looking at other products in the Play Store.

   Reply
   1. 2013-10-24 09:15

      

      Terence Eden says:

      I suppose that's possible - although the wording on Ruhel's review doesn't look like it came from a rumour site. Yes, getting quite bored by the number of "hilarious" repeats of the meme!

      Reply
2. 2013-10-24 09:47

   

   David Mannl (@Flashy1980) says:

   Hi Terence. So you will be glad to hear that Victoria Berry is indeed her real name. I have met her a couple of times at BB events.

   Reply
   1. 2013-10-24 09:49

      

      Terence Eden says:

      What an utterly delightful aptronym 🙂

      Reply
      1. 2013-10-24 17:11

         

         Victoria Berry says:

         Why thank you - and hello to David. 🙂 I want to state again, here, that BlackBerry had nothing to do with these reviews. Genuine reviews of the app are typically great and well-rated. Same with the App Store. It's pretty obvious that response to BBM has been genuinely fantastic and we're thrilled. We would like everyone to post honest feedback through proper channels. Also - thank you for teaching me about aptronyms!

         Reply
         1. 2013-10-24 17:14

            

            Terence Eden says:

            Hi Victoria, Thanks for stopping by. I thought it unlikely that BB would do this - but it sure does look weird. Wonder who has done this, and why? Anyway, best of luck with the launch. T

            Reply
3. 2013-10-24 13:09

   

   Steve Buckley (@StevieBuckley) says:

   Thank you so much Terence Eden team. I was waiting this post. Its really great, easy read, and smooth.

   Reply
4. 2013-10-24 13:26

   

   doctajackyl says:

   There's another option: A competitor paying for obviously fake reviews.

   Reply
   1. 2013-10-24 13:28

      

      Terence Eden says:

      It could be. But would seem like odd behaviour. I could understand if it were loads of negative reviews.

      Reply
      1. 2013-10-24 13:59

         

         artesea says:

         I don't know, leave thousands of 1 star reviews with dodgy text, looks like a competitor bringing down your score. Tempted to buy 1000 fake followers for @Blackberry then run it through one of those fake follower analyser websites and then blog the "they also have thousands of fake followers" story.

         Reply
5. 2013-10-27 22:32

   

   Steve-G says:

   Hmmm, let me see..... only 11 comments here. There should be many more given that Ars Technica wrote an article about you and your findings. Is it too hard to believe people like to troll BlackBerry? Those funny reviews have gone viral... people are posting them everywhere. I downloaded and installed BBM on my HTC One S and left a 5 star review and I used the same sentence in my review (I'll give you my email and Pin and full name if you want to check) I've been following BB for for a year now. The press, blogs and comments have always been overwhelmingly negative ("too little too late". yada yada yada... etc). Any good news about BB is immediately countered with a negative article. And your article follows that M.O. : The headlines are reporting BBM is having a successful launch on iOS and Android.... and lo and behold, the next day another negative report tarnishing BlackBerry by accusing them of writing fake reviews is published and picked up by every news organization. You need evidence before you make accusations. P.S. how do we know you are not responsible for those "fake reviews"?

   Reply
   1. 2013-10-28 09:23

      

      Terence Eden says:

      Hi Steve, Believe it or not, ars doesn't send much traffic here - besides, I run a strict comment moderation policy. I don't doubt that some of the later reviews are people merely copying and pasting for fun. The original reviews all follow the same pattern of throwaway G+ accounts which show clear signs of having been used by a "pay for review" service. You can read all my thoughts on BlackBerry if you want to assess whether I've been fair to them over the years. I'm pleased BlackBerry are having a last hurrah / dead-cat-bounce with BBM. I don't think it will save the company. If they're smart they'll concentrate on the developing markets where they're popular. If the board doesn't think that's fashionable enough, they'll become a patent company - which would be sad. I have not accused BlackBerry of directly paying for these fake reviews - I consider it extremely unlikely that they would. All the best, Terence

      Reply
      1. 2013-10-28 16:14

         

         Steve-G says:

         "I have not accused BlackBerry of directly paying for these fake reviews - I consider it extremely unlikely that they would." No you have not. Unfortunately the commentariat who spread the news decided to tell a different story and chose headlines implying BB was faking reviews. Of course the trolls followed suit in the comments sections... which has become a form of sport regarding anything BB. These fine people are going to lose their favorite pastime when BlackBerry will be dead & done (they'll have to find another target). I know BB is largely responsible for their precarious predicament; they have no one to blame but themselves. I am nevertheless taken aback by the vehemence and tenacity of their detractors... it's as if they cannot have peace unless BB is gone for good, and not soon enough. In Nature, turning on the weak is instinct... it looks like people are the same. BBM is their last chance. Making it available on Android and iOS will encourage corporate IT managers to make BBM their default communications tool. The Delivered and Read status is important when it comes to business, especially in situations of crisis management when you absolutely need to know if the other person actually read the message. This in turn could stop BES customers from abandoning BlackBerry altogether and maybe encourage new customers to use BB's new Cloud based MDM solutions... and maybe buy a few devices. In this scenario there could be several hundred million BB users. BBM channels could capitalize on this to rival Twitter. " If they're smart they'll concentrate on the developing markets where they're popular." In Indonesia, BBM Money allows BlackBerry users to create a mobile money account attached to their BBM identity, and use that to transfer money to other BBM contacts, as well as purchase airtime credit for their device, or move money to bank accounts. The mobile payments allows Indonesian BBM customers to quickly conduct business transactions right in the service where many of them already communicate on business matters, and allow merchants and others to quickly accept payments with the devices they already own without requiring the involvement of any third-party device or software. BBM for Android and iOS ensures these services and infrastructure will survive in the event BB10 sales continue to decline at the hands of cheaper Android devices. If BlackBerry expands this service to other countries it will turn BBM into a decent profit center. To pull this off BlackBerry needs the right buyer. A buyer with a vision and a competent and experienced team of executives.

         Reply
6. 2013-10-28 16:28

   

   Steve-G says:

   Edit: "In this scenario there could be several hundred million ==> BBM<== users". Not BB as stated above.

   Reply

Trackbacks and Pingbacks

1. 2013-10-27 08:16

   Blackberry weist Verantwortung für Fake-Kommentare zu BBM für Android zurück | ZDNet.de:

   […] Viele Kommentare zu BBM für Android sind offensichtlich gefälscht, da sie denselben Wortlaut verwenden (Screenshot: Terence Eden). […]
2. 2014-01-02 23:56

   Weekend Reader Woche 43 | fime:

   […] wurde er, wenn man sich die Reviews anschaut. Vielleicht zu gut? Ein Entwickler macht auf ähnliche Angebote aufmerksam, wo gute Reviews gekauft werden können. Blackberry habe dies aber nicht getan, merkt man in einer […]
3. 2019-10-20 11:56

   Episode 365 – Aussie Tech Heads Shownotes | Aussie Tech Heads Podcast:

   […] Blogger Terence Eden looked through more reviews and found more evidence that somebody was astroturfing the Play Store. In addition to the sheer numbers he found, at least one person seemed to have accidentally copied and pasted more of the text than intended: “Dear Mr Ahmed, please post the following comment on the new BlackBerry Messenger APP…” Fake reviews are a frequent issue across many sites, and a September crackdown resulted in fines for 19 companies. More recently, Samsung was fined for hiring commenters to talk up its own products online and leave negative comments about those of its competitors (allegedly HTC.) […]

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