Hi All, Here's the latest on the difficulties I've experienced. Waterstones are just not interested (wrongly) so the elonex e-reader was returned under warranty to Elonex. Despite recorded delivery elonex are denying receiving this 🙁 In the time the ebook was working this are a few things I found out: EPub is consistenly the quickest format to open. The EBook doesn't favour PDFs. It quite often depends on the source of the PDF how well it will work. The audio reader is only applicable to .txt files. Using the reflow option is extremely slow. Still, while it was working this was great. As a mature student I found this incredibly useful for my work, I could even listen to lectures and podcasts 🙂 The note taking potential was something I was looking forward to... When it did stop working it struck me how much I did rely on it. 8000 books in my pocket! Still, if I cant use it then it doesn't really matter how many books it could hold. On the whole I'm still in favour of e book readers, just not support services:)