Waterstone is absolutly helpless and has got very poor customer service.Wanted to buy ereader today.They woud not let me see working one and as well did not know much about it.If I would buy one and i am not happy with it,once I would break the seal I would not be able to exchange it or return it.They want to sell you something worth £129 or £199 and they do not want you to see it or know anything about it.Wow,that is new one for me. Any one who can help?Trying to choose between Elonex 511EB and iRiver Story.Is the £50 extra worth spending or not?