A holiday is a great way to prevent a messiah complex

by @edent | # # | 3 comments | Read ~176 times.

Last Monday was a Bank Holiday in the UK. The Tuesday was a “Privilege Day” – a day off for Civil Servants for the Queen’s birthday. Thursday was my wife’s birthday – which I had booked off ages ago. So I decided to cash in my TOIL and take Wednesday and Friday as holidays as…

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When part of your job is *not* caring

by @edent | # # # | 7 comments | Read ~742 times.

Many years ago, when I worked at Vodafone, we had a senior network engineer give us a talk about keeping the network stable in the hours after the 7/7 bombings. He was completely dispassionate. He spoke about analysing network traffic, predicting demand spikes, routing around damage, physically securing sites, supporting the emergency services – and…

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My WFH Set Up

by @edent | # # # | 3 comments | Read ~559 times.
A corner desk, laptop, chair, vertical monitor and assorted junk.

Inspired by my friend Meri’s WFH Setup Tips, I thought I’d share my home-working setup. We’ve moved house recently, so I’m still finding my feet – but as I work from home fairly often, and have a bit of RSI, I thought I’d show you what I’ve got and how I use it. The desk…

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Common CV mistakes made by Senior Leaders

by @edent | # # | 9 comments | Read ~422 times.
Skills with arbitrary scores on them.

I hate writing CVs. But I love reading them. I recently had the chance to review applications for some fairly senior positions at work. I’d like to talk about some of the common – and downright weird – mistakes people make on them. I promise you these are all real – only lightly adjusted for…

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Designing for people who don’t want to use your service

by @edent | # # | 5 comments | Read ~333 times.
A government website.

I’ve been building digital products and services since the dial-up era. I spent many years working in the private sector. Good design is seen as a necessity. Customers will switch to another service which is easier to use, has a better app, or offers a nicer experience. I now work in the public sector, where…

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Manual Of Me

by @edent | # #
Some crappy hand drawings.

At a recent Staff Away-Day, we were encouraged to write a “Manual of Me”. A quick summary of the general ways that you like to work. I don’t spend much time on introspection and I found it disturbingly personal. So here’s mine for you to enjoy! Excuse my crappy drawing and even crappier spelling. Here’s…

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Week Notes – COVID19

by @edent | # # # # | 2 comments | Read ~114 times.
Teamwork makes the dream work. A shoal of fish have formed into the shape of a large shark.

What started as a fairly ordinary week, quickly transformed into something extraordinary. Large swathes of NHSX were suddenly told to de-prioritise their day-to-day work and focus on COVID19 response. I probably can’t talk specifically on what I’ve been working on, but it has been one of the most intense working weeks of my life. As…

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How often would you like to get paid?

by @edent | # # # | 6 comments | Read ~155 times.
A tiny lego Storm Trooper eats a chocolate coin.

In the UK, most professional jobs pay monthly. In the USA, it seems most professional jobs get paid every two weeks. This usually comes as a great shock when someone from one side of the pond finds out how poorly employment conditions are on the other side. Naturally, everyone believes their own way of doing…

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Why I make my work calendar public

by @edent | # # # | 11 comments | Read ~393 times.
A weekly calendar showing lots of overlapping meetings.

If you’d like to set up a meeting or call with me, chances are, I’ve sent you a link to my calendar. It’s a public website where you can see when I’m available. One important note, before we go any further, this public calendar only shows my free/busy status. It doesn’t show the names of…

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Weeknotes: A year at #NHSX

by @edent | # # # # | 7 comments | Read ~338 times.
Terence Eden speaking at a conference.

A year ago, I swapped my comfy job at GDS for a new role at the Department of Health and Social Care. So, this is a sort of informal end-of-year review. It has been a fun and challenging year. Some of the things I’ve tried have worked, others less so. The Good Helped kickstart NHSX.…

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