User Experience – don’t send me a bill before I’ve used your service

by @edent | # # # | 4 comments | Read ~167 times.
A screen with annoying password requirements.

Long time readers will know I used to work in the mobile industry. I used to blog about all the crappy things that customers experienced. Well, I’m back, with a doozey! I decided to sign a new contract with Virgin Mobile. After a brief chat with customer services, I agreed a contract for two new…

Continue reading →

Pause Internet Access on Virgin Media

by @edent | # # | Read ~186 times.
App screen showing a paused device.

It is a truth universally acknowledged that the WiFi router supplied by your ISP is crap. It will be slow, buggy, and have an atrocious user interface. This is especially true of Virgin Media. The Arris manufactured router is so bad that they’ve released a supplemental app to help you manage your Internet connection. The…

Continue reading →

Virgin Wines Misleading Adverts

by @edent | # # # # | 3 comments | Read ~139 times.

Welcome to another edition of “Middle Class Whinging!” The exciting blog where I chronicle disappointing experiences with admired brands. Virgin Wines loudly and repeatedly promise “next day delivery” on their wine cases. What they don’t tell you is that this excludes orders made on Friday. And Saturday. And Sunday too. Basically, they only consider an…

Continue reading →

Virgin Media are hijacking your router – again!

by @edent | # # # | 24 comments | Read ~13,749 times.

Virgin Media are trying to resell your internet access. Worse still, they appear to be doing it without users’ permission. A brief recap: Back in 2015, Virgin Media announced plans for a WiFi sharing network. A user’s router would broadcast a separate WiFi network and other Virgin customers could roam on to it via an…

Continue reading →

Virgin Media's Free WiFi Sharing Comes With A Cost

by @edent | # # # | 7 comments | Read ~7,385 times.

Virgin Media, the UK’s semi-national cable broadband provider, is rolling out a WiFi sharing service – although it’s not quite as altruistic as it may seem. Here’s the email being sent to subscribers – followed by some commentary on what this means and whether it’s a good idea for you to opt-out. Let’s ignore them…

Continue reading →

Virgin Trialling 322Mpbs Broadband

by @edent | # # # | Read ~300 times.

Earlier this week, I noticed that Virgin Media had upgraded my 152Mbps service to a whopping 322Mbps. Sadly, it was fairly short-lived – but here’s what I can tell you about it. Using my SamKnows monitoring box, I’m able to see regular snapshots of my broadband performance. My 152Mbps service is usually rock solid –…

Continue reading →

Virgin Media Just Gave All Of Their Customers Plausible Deniability‎

by @edent | # # # | 1 comment | Read ~812 times.

My current ISP is Virgin Media. They get a lot of stick for being a bit useless – but I can’t fault the speed of my domestic connection. They recently upgraded me for free to 152Mbps downsteam (and a less impressive 12Mbps up). As part of this upgrade, they sent me an email stating: now…

Continue reading →

Mobile Badvertising: Samsung Galaxy S

by @edent | # # # # # # # | Read ~443 times.

In this Mobile Badvertising series, I regularly pick on the Guardian.  I don’t have anything against them – they’re my favourite mobile news resource.  It’s such a shame that the advertising they have on the site is atrocious. Samsung Galaxy S The Galaxy S is Samsung’s latest Android handset.  There are so many Android phones…

Continue reading →