"Advanced Network Error Search" - how to turn off Virgin's least helpful service

by @edent | , , , , | 9 comments | Read ~979 times.

Screenshots showing adverts next to my mispelled domain.

tl;dr you have to keep complaining to Virgin for several months and then take them to the Communication & Internet Services Adjudication Scheme then complain to their Data Protection team by contacting them on LinkedIn. Background Virgin have a spammy DNS hijacking service. If you accidentally misspell a domain - for example example.coom - Virgin…

Preview: Virgin Media's Intelligent WiFi Plus Pods

by @edent | , , , , | 1 comment | Read ~1,910 times.

A plug in unit with two ethernet ports.

Virgin Media have provided me with a test unit of their new Intelligent WiFi pods to review. They're useful, but come with some annoying limitations. If you have a big home, put a pod in every room and you'll have fast WiFi broadcast everywhere. Well, that's the theory. Limitations The big limitation is that both…

How to get a 10% speed boost on Virgin Internet FOR FREE

by @edent | , , | 1 comment | Read ~529 times.

A WiFi set up screen on Android.

If you have Virgin Media's cable service, you may have been forcibly opted-in to their WiFi Hotspot Sharing service. This allows anyone with a Virgin Media account to connect to your WiFi! Virgin have been moderately sensible with their design of this - users get a separate IP address, so their activity cannot be commingled…

User Experience - don't send me a bill before I've used your service

by @edent | , , | 4 comments | Read ~179 times.

A screen with annoying password requirements.

Long time readers will know I used to work in the mobile industry. I used to blog about all the crappy things that customers experienced. Well, I'm back, with a doozey! I decided to sign a new contract with Virgin Mobile. After a brief chat with customer services, I agreed a contract for two new…

Pause Internet Access on Virgin Media

by @edent | , | Read ~414 times.

App screen showing a paused device.

It is a truth universally acknowledged that the WiFi router supplied by your ISP is crap. It will be slow, buggy, and have an atrocious user interface. This is especially true of Virgin Media. The Arris manufactured router is so bad that they've released a supplemental app to help you manage your Internet connection. The…

Virgin Wines Misleading Adverts

by @edent | , , , | 3 comments | Read ~146 times.

Welcome to another edition of "Middle Class Whinging!" The exciting blog where I chronicle disappointing experiences with admired brands. Virgin Wines loudly and repeatedly promise "next day delivery" on their wine cases. What they don't tell you is that this excludes orders made on Friday. And Saturday. And Sunday too. Basically, they only consider an…

Virgin Media are hijacking your router - again!

by @edent | , , | 25 comments | Read ~14,718 times.

Virgin Media are trying to resell your internet access. Worse still, they appear to be doing it without users' permission. A brief recap: Back in 2015, Virgin Media announced plans for a WiFi sharing network. A user's router would broadcast a separate WiFi network and other Virgin customers could roam on to it via an…

Virgin Media's Free WiFi Sharing Comes With A Cost

by @edent | , , | 7 comments | Read ~7,493 times.

Virgin Media, the UK's semi-national cable broadband provider, is rolling out a WiFi sharing service - although it's not quite as altruistic as it may seem. Here's the email being sent to subscribers - followed by some commentary on what this means and whether it's a good idea for you to opt-out. Let's ignore them…

Virgin Trialling 322Mpbs Broadband

by @edent | , , | 3 comments | Read ~308 times.

Earlier this week, I noticed that Virgin Media had upgraded my 152Mbps service to a whopping 322Mbps. Sadly, it was fairly short-lived - but here's what I can tell you about it. Using my SamKnows monitoring box, I'm able to see regular snapshots of my broadband performance. My 152Mbps service is usually rock solid -…

Virgin Media Just Gave All Of Their Customers Plausible Deniability‎

by @edent | , , | 1 comment | Read ~839 times.

My current ISP is Virgin Media. They get a lot of stick for being a bit useless - but I can't fault the speed of my domestic connection. They recently upgraded me for free to 152Mbps downsteam (and a less impressive 12Mbps up). As part of this upgrade, they sent me an email stating: now…