Inside the Plume SuperPods

Industrial metallic fins.

I few years ago, Virgin Media sent me their "Intelligent WiFi Plus Pods". They're part of a mesh network which is meant to improve WiFi coverage around your house. They were basically fine, but they are hardcoded to your Virgin Media service so can't be used for anything else. I eventually swapped to a different […]

Continue reading →

Virgin Media preparing to offer symmetrical upload speeds?

List of proposed upgrades including Symmetrical data add on for £4.

Virgin Media - a UK-based fibre-optic ISP - recently sent me a survey about their potential product offerings. It was desperate to know if I wanted bundled streaming video (no), or Sky Sports (LOL no), or any other digital subscriptions (no, go away), or a landline (what, is this the 1990s?). They even wanted to […]

Continue reading →

Review: Virgin 1Gbps Fibre

Speed test results.

Exactly a year ago, I asked "What's the point of Gigabit broadband?" Well… I'm about to find out! Despite my well-publicised annoyance with Virgin Media, they are the only fibre provider in my area. They've also recently merged with O2 - my old employer1 - and are offering a free speed boost to any joint […]

Continue reading →

"Advanced Network Error Search" - how to turn off Virgin's least helpful service

Screenshots showing adverts next to my mispelled domain.

tl;dr you have to keep complaining to Virgin for several months and then take them to the Communication & Internet Services Adjudication Scheme then complain to their Data Protection team by contacting them on LinkedIn. Background Virgin have a spammy DNS hijacking service. If you accidentally misspell a domain - for example example.coom - Virgin […]

Continue reading →

Preview: Virgin Media's Intelligent WiFi Plus Pods

A plug in unit with two ethernet ports.

Virgin Media have provided me with a test unit of their new Intelligent WiFi pods to review. They're useful, but come with some annoying limitations. If you have a big home, put a pod in every room and you'll have fast WiFi broadcast everywhere. Well, that's the theory. Limitations The big limitation is that both […]

Continue reading →

How to get a 10% speed boost on Virgin Internet FOR FREE

A WiFi set up screen on Android.

If you have Virgin Media's cable service, you may have been forcibly opted-in to their WiFi Hotspot Sharing service. This allows anyone with a Virgin Media account to connect to your WiFi! Virgin have been moderately sensible with their design of this - users get a separate IP address, so their activity cannot be commingled […]

Continue reading →

User Experience - don't send me a bill before I've used your service

A screen with annoying password requirements.

Long time readers will know I used to work in the mobile industry. I used to blog about all the crappy things that customers experienced. Well, I'm back, with a doozey! I decided to sign a new contract with Virgin Mobile. After a brief chat with customer services, I agreed a contract for two new […]

Continue reading →

Pause Internet Access on Virgin Media

App screen showing a paused device.

It is a truth universally acknowledged that the WiFi router supplied by your ISP is crap. It will be slow, buggy, and have an atrocious user interface. This is especially true of Virgin Media. The Arris manufactured router is so bad that they've released a supplemental app to help you manage your Internet connection. The […]

Continue reading →

Virgin Wines Misleading Adverts

Welcome to another edition of "Middle Class Whinging!" The exciting blog where I chronicle disappointing experiences with admired brands. Virgin Wines loudly and repeatedly promise "next day delivery" on their wine cases. What they don't tell you is that this excludes orders made on Friday. And Saturday. And Sunday too. Basically, they only consider an […]

Continue reading →

Virgin Media are hijacking your router - again!

Virgin Media are trying to resell your internet access. Worse still, they appear to be doing it without users' permission. A brief recap: Back in 2015, Virgin Media announced plans for a WiFi sharing network. A user's router would broadcast a separate WiFi network and other Virgin customers could roam on to it via an […]

Continue reading →