Terence Eden’s Blog
on 
Exactly a year ago, I asked "What's the point of Gigabit broadband?" Well… I'm about to find out! Despite my well-publicised annoyance with Virgin Media, they are the only fibre provider in my area. They've also recently merged with O2 - my old employer1 - and are offering a free speed boost to any joint…
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on 
tl;dr you have to keep complaining to Virgin for several months and then take them to the Communication & Internet Services Adjudication Scheme then complain to their Data Protection team by contacting them on LinkedIn. Background Virgin have a spammy DNS hijacking service. If you accidentally misspell a domain - for example example.coom - Virgin…
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on 
Virgin Media have provided me with a test unit of their new Intelligent WiFi pods to review. They're useful, but come with some annoying limitations. If you have a big home, put a pod in every room and you'll have fast WiFi broadcast everywhere. Well, that's the theory. Limitations The big limitation is that both…
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on 
If you have Virgin Media's cable service, you may have been forcibly opted-in to their WiFi Hotspot Sharing service. This allows anyone with a Virgin Media account to connect to your WiFi! Virgin have been moderately sensible with their design of this - users get a separate IP address, so their activity cannot be commingled…
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on 
Long time readers will know I used to work in the mobile industry. I used to blog about all the crappy things that customers experienced. Well, I'm back, with a doozey! I decided to sign a new contract with Virgin Mobile. After a brief chat with customer services, I agreed a contract for two new…
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It is a truth universally acknowledged that the WiFi router supplied by your ISP is crap. It will be slow, buggy, and have an atrocious user interface. This is especially true of Virgin Media. The Arris manufactured router is so bad that they've released a supplemental app to help you manage your Internet connection. The…
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on 
Welcome to another edition of "Middle Class Whinging!" The exciting blog where I chronicle disappointing experiences with admired brands. Virgin Wines loudly and repeatedly promise "next day delivery" on their wine cases. What they don't tell you is that this excludes orders made on Friday. And Saturday. And Sunday too. Basically, they only consider an…
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on 
Virgin Media are trying to resell your internet access. Worse still, they appear to be doing it without users' permission. A brief recap: Back in 2015, Virgin Media announced plans for a WiFi sharing network. A user's router would broadcast a separate WiFi network and other Virgin customers could roam on to it via an…
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on 
Virgin Media, the UK's semi-national cable broadband provider, is rolling out a WiFi sharing service - although it's not quite as altruistic as it may seem. Here's the email being sent to subscribers - followed by some commentary on what this means and whether it's a good idea for you to opt-out. Let's ignore them…
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on 
Earlier this week, I noticed that Virgin Media had upgraded my 152Mbps service to a whopping 322Mbps. Sadly, it was fairly short-lived - but here's what I can tell you about it. Using my SamKnows monitoring box, I'm able to see regular snapshots of my broadband performance. My 152Mbps service is usually rock solid -…
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