About a million years ago, my wife's work sent her on a training course optimistically titled "How To Use Excel As A Database." We were both horrified. Excel is a perfectly good spreadsheet program - but it is categorically not a database! OK, it has rows and columns which sorta look like a database table. And you can put constraints on cells which mimic a schema. And, yes, you can sort and…
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Long time readers will know I used to work in the mobile industry. I used to blog about all the crappy things that customers experienced. Well, I'm back, with a doozey! I decided to sign a new contract with Virgin Mobile. After a brief chat with customer services, I agreed a contract for two new pay monthly SIMs and negotiated a handy discount. I was told the SIMs would be sent out, and I could …
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I have a lot of smarthome gadgets - but my favourite is the Tado° Thermostat. I think it might be the most boring gadget I've ever used - and that's why I love it! We spend far too much time staring at our screens. We obsessively tend to our digital gardens and rarely spend the time to enjoy them. Our smart watches constantly buzz with news from the social media service du jour. Where are …
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I've started using BitWarden - the open source password manager. As I've been binge-watching Marie Kondo, I thought it was about time that I deleted all the accounts that I no longer user. I got rid of dozens related to previous employers. I hope the passwords wouldn't work after I left but 🤷♂️. I scanned through the list and deleted old bank details, failed social networks, and obvious duplic…
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Back when I used to help people design mobile phone apps, I would talk about the platonic ideal of an app. It's quite simple and effective. You press the button in the middle of your screen - and it makes everything better! You push that button and a taxi arrives, or a pizza is delivered, or your photos are backed up, or you fall in love, or you learn a language. Life is rarely that simple…
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Twenty One. I have 21 accounts which use Two-Factor Authentication. I use the Authy app to manage them all, but it is still a pain to scroll through and find the exact 2FA token I need. Encouraged by my friend Tom Morris's blog post, I picked up a YubiKey NEO for £50. It implements the FIDO U2F standard. Sadly, the YubiKey is substandard and frustrating to use. Here's what I found. First …
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I'm incredibly disappointed with "Doctor" Emmett Brown. His forays into time-travel could have extremely profound consequences for the space/time continuum. Worse than that, his time machine has a crap user interface. In this clip from "Back To The Future" we get a brief glimpse at the controls for setting the destination date: Ok, we can forgive Brown for not sticking to ISO-8601 - that is…
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I don't get Google. I really don't. Some of my smartest friends work there - and yet, as an organisation, Google continually demonstrates an imbecilic attitude to quality. I've already shared some of my thoughts on Android 5.0 Lollipop - it's slow, buggy, and shows that Google either doesn't bother with testing, or simply doesn't care about quality. Let's take a look at a few examples - all…
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Having recently moved house, I have become very aware of which companies have modern back end systems. The most top-notch ones let me log on to their website, fill in a form, and all the address changes are made. A few required me to ring up and speak to a human being, which was a little annoying, but not the end of the world. Only one company insisted that I write them a letter. Co-Op…
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For the last few months, I've been curating a Tumblr of a very specific annoyance. I'll let Aral Balkan take credit for inspiring me. Any modal message—full-screen or alert—that interrupts user flow to ask them to download your app suffers from #doorslam #ux antipattern. @aral First, a quick definition: In software engineering, an anti-pattern (or antipattern) is a pattern used in social or b…
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I've been a big fan of Ovo Energy since switching to them last year. They email me a PDF statement, pay me 3% interest on any overpayments, and have their call centre waiting times displayed prominently on their homepage. So, when they announced their new app, I was expecting something a little bit special. And that's exactly what I've got. An automatic torch to help you when you're rooting…
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I'm not the biggest fan of Microsoft. Both my original Xboxes now run Linux, I've converted my laptop and computers to Ubuntu, and I generally laugh in the face of Microsoft's increasingly desperate attempts to stay relevant. So it was with great mirth that I went along to a BizSpark event a few weeks ago. Microsoft were going to be showing off their latest "innovation" - Windows Phone 7. I…
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