Back when I used to help people design mobile phone apps, I would talk about the platonic ideal of an app. It's quite simple and effective. You press the button in the middle of your screen - and it makes everything better! You push that button and a taxi arrives, or a pizza is delivered, […] Read More
Twenty One. I have 21 accounts which use Two-Factor Authentication. I use the Authy app to manage them all, but it is still a pain to scroll through and find the exact 2FA token I need. Encouraged by my friend Tom Morris's blog post, I picked up a YubiKey NEO for £50. It implements the […] Read More
I'm incredibly disappointed with "Doctor" Emmett Brown. His forays into time-travel could have extremely profound consequences for the space/time continuum. Worse than that, his time machine has a crap user interface. In this clip from "Back To The Future" we get a brief glimpse at the controls for setting the destination date: Ok, we can […] Read More
I don't get Google. I really don't. Some of my smartest friends work there - and yet, as an organisation, Google continually demonstrates an imbecilic attitude to quality. I've already shared some of my thoughts on Android 5.0 Lollipop - it's slow, buggy, and shows that Google either doesn't bother with testing, or simply doesn't […] Read More
Having recently moved house, I have become very aware of which companies have modern back end systems. The most top-notch ones let me log on to their website, fill in a form, and all the address changes are made. A few required me to ring up and speak to a human being, which was a […] Read More
For the last few months, I've been curating a Tumblr of a very specific annoyance. I'll let Aral Balkan take credit for inspiring me. Any modal message—full-screen or alert—that interrupts user flow to ask them to download your app suffers from #doorslam #ux antipattern. — Aral Balkan (@aral) May 20, 2012 First, a quick definition: […] Read More
I've been a big fan of Ovo Energy since switching to them last year. They email me a PDF statement, pay me 3% interest on any overpayments, and have their call centre waiting times displayed prominently on their homepage. So, when they announced their new app, I was expecting something a little bit special. And […] Read More
I'm not the biggest fan of Microsoft. Both my original Xboxes now run Linux, I've converted my laptop and computers to Ubuntu, and I generally laugh in the face of Microsoft's increasingly desperate attempts to stay relevant. So it was with great mirth that I went along to a BizSpark event a few weeks ago. […] Read More