Book Review - Good Services

A neon pink book cover.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users. My former colleague Lou has written a marvellous book. It reminds me of the great “Simplicity” by Edward de Bono – it’s a series of short chapters, interspersed…

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The commons we've enclosed

Unix is user-friendly — it's just choosy about who its friends are.

I, unironically, love Reddit. But it's just USENET with a better UI, and a few moderation improvements. Most days I use DropBox. But it's just FTP, but a bit easier to use and automate. I waste a lot of time on Slack. When I explain it to old-school nerds, I say it's IRC - but…

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User Stories From The Blokechain


bləʊk ʧeɪn Noun: any technology which attracts clueless men User Stories are great! A simplified snippet to help you understand the problem you're facing. There are, of course, a vanishingly small number of genuine use-cases for the Blockchain. So cryptobores have to resort to ever more baroque explanations to sell their wares. I recently stumbled…

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User Safety at Product Hunt

  • By @edent on
  • 550 words
  • Read ~381 times.

I want to stop someone from following me on social media. In this case, it's not a stalker or harasser - just someone who's presence I don't need in my life. This could be worse - they could be a lot more malicious and I could be in a more vulnerable position. I am positively…

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Debuffs, Enchantment, Equipment, and Players - an RPG Player's Guide to User Stories

If you've spent any time in a modern design environment, you'll be familiar with the idea of User Stories. As a first-time user, I want to log in with Facebook, so that I don't have to set up a new account. Fairly easy, right? Stick enough of those up on a wall and you've got…

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