What does the humble ⋮ symbol mean to you? To geeks, it is a compelling attraction. Something cool and esoteric lives in there! All sorts of goodies to explore and configure. To normal people, it is invisible. Normal people don't go pushing random icons on their apps because computers are fragile and may break if you do the wrong thing. To me, it is a sign that product managers are a menace a…
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My mate Julia has written a book! And, as per the title, it is really good. This is a book about helping you discover if that idea you've had - for a product, feature, book, business, whatever - is likely to catch on. It does this through the lens of understanding users. The Really Good Idea Test puts people at the heart of innovation, rather than the other way around. Essentially, it's a…
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A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users. My former colleague Lou has written a marvellous book. It reminds me of the great “Simplicity” by Edward de Bono – it’s a series of short chapters, interspersed with large-print summaries. I regard it as essential …
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I, unironically, love Reddit. But it's just USENET with a better UI, and a few moderation improvements. Most days I use DropBox. But it's just FTP, but a bit easier to use and automate. I waste a lot of time on Slack. When I explain it to old-school nerds, I say it's IRC - but developed by someone who gives a damn about user experience. Most people in the world don't have access to WWW.…
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bləʊk ʧeɪn Noun: any technology which attracts clueless men User Stories are great! A simplified snippet to help you understand the problem you're facing. There are, of course, a vanishingly small number of genuine use-cases for the Blockchain. So cryptobores have to resort to ever more baroque explanations to sell their wares. I recently stumbled on this absolute gem of a user story, and feel …
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I want to stop someone from following me on social media. In this case, it's not a stalker or harasser - just someone who's presence I don't need in my life. This could be worse - they could be a lot more malicious and I could be in a more vulnerable position. I am positively festooned with privilege - so I don't have to worry about my physical safety, but it's annoying and distressing having…
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If you've spent any time in a modern design environment, you'll be familiar with the idea of User Stories. As a first-time user, I want to log in with Facebook, so that I don't have to set up a new account. Fairly easy, right? Stick enough of those up on a wall and you've got yourself a party! If you've ever played an RPG or Roguelike game, you'll be familiar with how your character can…
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