Stop! You're talking to fake customer services on Twitter!

by @edent | # # # | 4 comments | Read ~691 times.

Ever had a moan at your bank on Twitter? You're not alone - it's one of the most popular ways to interact with large companies. But how can you be sure that you're actually talking to the real customer services team? There's been a worrying rise in the number of fake accounts which attempt to… Continue reading →

Training Customers To Be Stupid

by @edent | # # # # | 2 comments | Read ~1,332 times.

Companies face a complicated choice. Make things easy for the customers, or make things secure for them. Convenience seems to take priority most of the time. This forces companies to get their customers to risk their own security. In this example, we see Verizon Wireless asking their customers to type their passwords into Twitter for… Continue reading →

Visualising Twitter Conversations in 2D Space

by @edent | # # | 1 comment | Read ~2,020 times.

Update! The source-code for this app can be found at https://github.com/edent/TweeView Many years ago, I created a threaded conversation viewer for fledgling social network App.net. It was a unique way to flow through a conversation without having to be constrained by the linear vertical scroll of the typical web browser. App.net died - and I… Continue reading →

Accessibility - you can't search Twitter for Alt-Text

by @edent | # # # # | 1 comment

Twitter has recently improved the accessibility of its site. When uploading an image, a user can add alt text - a short description of the image for people with visual impairments. Here's an example: This is a test to see if alt-text in images is searchable on Twitter.alpaca omnithorp pic.twitter.com/JHgCSaXpKd — Terence Eden (@edent) February… Continue reading →

Making a Twitter Collage

by @edent | # # # # # | 1 comment | Read ~512 times.

This is a lazy way of making a collage of Tweets. I was originally going to use this method: No idea about getting urls, but this may or may not be useful (cmd is also in image alt-text) pic.twitter.com/Jh3YH4yKI0 — Mike (@6byNine) October 29, 2016 but, sadly, gnome-web-photo crashed repeatedly when I tried to use… Continue reading →

How Twitter Developers Can Combat Abuse

by @edent | # # | 6 comments | Read ~309 times.

Here's a simple step that Twitter App Developers can do to reduce the amount of abuse which is generated on the platform. A few friends of mine regularly receive harassment on Twitter. Typically, there are two ways to deal with it: Mute the offending user. This means their tweets to you never show up in… Continue reading →

SoundCloud Spammers On Twitter

by @edent | # # # # | Read ~700 times.

Regular readers will know that I take a keen interest in Twitter spam. It seems the more popular a network gets, the greater the propensity for spam. A shame, but it seems to be the way of the world. Recently, one of my Tweets which mentioned SoundCloud was retweeted in rapid succession by a variety… Continue reading →

Preserving Deleted Tweets

by @edent | # # # | 5 comments | Read ~4,716 times.

Go take a look at this tweet https://twitter.com/edent/status/650948940431511552. You can't - I deleted it! I've been looking at how to track politician's deleting tweets, when it occurred to me - is there any way to prove that a Tweet ever existed? It's possible to automatically take a screenshot of a page, but screenshots can easily… Continue reading →

Twitter's Weird Control Character Handling

by @edent | # # # # | 2 comments | Read ~6,437 times.

A little curio for you all. A StackOverflow user has pointed out that certain Twitter profiles contain very odd Unicode characters. What on Earth is going on? Let's take a look at Bill Clinton's profile on Twitter. Ok, that looks pretty normal. But let's take a look at the HTML source. Huh... What are those… Continue reading →

PGP Encrypt Twitter DMs with Keybase

by @edent | # # # # | 1 comment | Read ~714 times.

This is a quick tutorial on how to encrypt your Twitter messages using PGP with the help of Keybase.io. I read an article yesterday which seemed to imply that Twitter was mangling PGP encrypted messages (albeit unintentionally). There is a minor bug in Twitter's web interface - but PGP seems to work perfectly in apps.… Continue reading →