Great Western Rail's Contempt For Customers

by @edent | # # # # # | 7 comments | Read ~666 times.

Moribund train company Great Western Rail currently have a two month backlog of complaints. I think that this breaches their agreement with the Office of Rail and Road. In an ideal world GWR would be forced to improve, or be stripped of their franchise. I’ve spent an utterly miserable month commuting between Oxford and London…

Continue reading →

How I Got €800 Compensation From Thomas Cook

by @edent | # # # # | 3 comments | Read ~1,706 times.

There are two things you should know about me. The first is that I like to complain about poor service, and the second is that I’m a hoarder. These character flaws have finally proved useful! Let me explain how you can claim hundreds or even thousands of Euros in compensation for delayed flights. A couple…

Continue reading →


by @edent | # # # # | 15 comments | Read ~156 times.

Well, it’s official. In a month I’ll be flying down to Cape Town, South Africa. Then on to Johannesburg. Then up to Nairobi. Then west to Lagos. Four cities, three countries, two weeks, one massive continent. Africa. I’m flying down with InMobi, my employers (this blog post is personal and doesn’t reflect company policy etc).…

Continue reading →