Highly Predictable Interactions


3 playing cards on a table.

I remember the first time as an adult I ordered a takeaway. I picked up the phone, menu in hand, and prepared to do battle. The person on the other end of the phone didn't speak English, my menu was out of date, they couldn't understand my address, and I didn't have the right money […]

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Works on my machine


A woman's shadow falls across some steps.

If you've ever reported a bug, you'll have seen the dreaded response "works on my machine." So, I was using a small open source project (I'll leave it anonymous for now) when I noticed a bug. Not a show-stopper, but one which would affect and annoy lots of users. I wrote as detailed a bug […]

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Nelson Mandela says "Check Your Privilege"


Nelson Mandela giving a lecture.

During my commute home I like to listen to podcasts. The London School of Economics has a regular lecture series which it is gracious enough to record and podcast. The lectures are consistently interesting - although of inconsistent audio quality - and offer a fascinating glimpse into the minds of its speakers. Last night, the […]

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