Great Western Rail's Contempt For Customers

by @edent | # # # # # | 7 comments | Read ~663 times.

Moribund train company Great Western Rail currently have a two month backlog of complaints. I think that this breaches their agreement with the Office of Rail and Road. In an ideal world GWR would be forced to improve, or be stripped of their franchise. I’ve spent an utterly miserable month commuting between Oxford and London…

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