Several years ago, I applied for my dream job. Not quite ice-cream tester on the International Space Station, but pretty close. I was astounded to get a first interview, and crushed to flame out at the second round. That's the way it goes sometimes. Better to have tried and failed than never to have tried […]
Continue reading →Abusing LinkedIn for better customer service
Back when social networks were new, Twitter was a great place to raise a complaint with a company. You could be sure that the Twitter account was run by someone who got social and, more often than not, would show tweets to the CEO. Sadly, Twitter corporate accounts now all follow the same script "Gosh! […]
Continue reading →