Abusing LinkedIn for better customer service

by @edent | # # # | Read ~404 times.
Firstly apologies for the experience you have had with Green Network Energy and that we have been unable to provide you with the service needed. If you could confirm your account number then I will make sure this is looked in to today and provide an update. For context, I've been at the company since the outset and I'm part of the senior management team at GNE reporting directly to the COO and the owners. I'm responsible for customer services, billing and metering activities so I can assure you that by making contact you have already escalated the issue.

Back when social networks were new, Twitter was a great place to raise a complaint with a company. You could be sure that the Twitter account was run by someone who got social and, more often than not, would show tweets to the CEO. Sadly, Twitter corporate accounts now all follow the same script "Gosh!…

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