Great Western Rail's Contempt For Customers
fgw gwr NaBloPoMo rail travel · 7 comments · 700 words · read ~673 times.
Moribund train company Great Western Rail currently have a two month backlog of complaints. I think that this breaches their agreement with the Office of Rail and Road. In an ideal world GWR would be forced to improve, or be stripped of their franchise. I've spent an utterly miserable month commuting between Oxford and London on GWR's over-crowded and decrepit trains. I was delayed around 21 times in a single month. That's close to 80% of all journeys that I caught arriving late. An…
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