Google's attitude towards its customers is a continuing stain upon its reputation. In an ideal world, no one would ever need to contact customer services. Every step of one's interaction with a company would take place online and be hassle free. All the information would be available on the web. Problems could simply be fixed by reading an FAQ. No mistakes would be made by either party. In…
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I was chatting with a friend who expressed what I'm finding is a fairly common opinion. Well, yes, I'd love to move to Android - but all my content is in iTunes. I discovered that it wasn't apps which were the problem - buying them again is a pain, but most are free. It's media content which traps people into staying with services that they no longer want. Music, movies, TV, and podcast…
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One of Android's great strengths is its openness. The source code is (mostly) there for anyone to see. If you're a hardware manufacturer, you can use Android on your devices with just a few mouse clicks. But there's a problem in Android-land, one which has been growing for several years. Open Software has many advantages - one is the maxim "Many eyes make all bugs shallow". If you have…
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Last night, Google held its second "Luvvies and Boffins" event at The Science Museum. Part of the Science Museum Lates - an adults-only evening event. As well as tours of the museum exhibits, there was a chance at some hands-on science. We were led by an excellent team from Technology Will Save Us. A group whose mission states: Technology Will Save Us is a haberdashery for technology and…
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Last week I attended Google's Big Tent event. I may write about some of the panels later, but I want to focus on how I flummoxed the Minister for Universities and Science - David "Two Brains" Willetts (Photo by Paul Clarke) I posited to the Rt Hon Gentleman, that student loans were crippling the high-tech workforce of the country. When I graduated, I was unable to get a bank loan for a…
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Google Plus has a serious flaw. It's summed up in this question: Why are you following me? I know who I want to share my "I hate my job" posts, and "Oh, my cat is so cute" pictures - but I talk about a wide range of things, not all of which you'll be interested in. At the moment, I've got nearly 150 people following me - and I don't know which circle to put them in! So I asked a simple…
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QR Codes are big news at the moment - both Google and Bit.ly announcing URL to QR services. What's interesting is their differing approach to error correction. From the creators of QR Codes, Denso Wave QR Code has error correction capability to restore data if the code is dirty or damaged. Four error correction levels are available for users to choose according to the operating environment.…
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When the Web was young, and I was even younger, there existed a number of schemes which offered to pay you to surf. Usually this involved installing a permanent advert bar on your PC which tracked your usage and displayed adverts to you. I knew a few people who got cheques from these services - most prominently, AllAdvantage. The schemes always had the faint whiff of a scam. The unrealistic…
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Google has rightly received praise for its reworked "Contacts" functionality. But there is still a rather glaring error. One of the things I love to do is add images to my contacts. It gives me a visual cue when I'm scrolling through looking for a person, it prompts my memory when I see the face of a friend calling me, and it helps me remember what people look like. As you can see, I'm pretty …
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Sauntering down Oxford Street, Mauricio Reyes spotted Nokia's secret Android plans. Nokia phones "running" Android Is this just a hapless Photoshop mistake - or a sign of things to come?!?!?!?! (more…) …
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I was mightily disturbed to receive an email from Google apparently telling me I had purchased a Nexus One phone. Had I been hacked? Had my credit-card details been used to buy a phone? Were Google sending me one for free? Hello! Your new Nexus One phone has many cool and useful features. Learn more by clicking on the links to watch brief YouTube videos directly on your phone: Take…
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One of the joys of the Internet is that it is international. Anyone, from anywhere, speaking any language can visit any page on the World Wide Web. This makes life difficult for advertisers. Not only do they have to ensure that what they're showing is applicable in the viewer's country, but also that it's legal and written in the correct language. If they don't, at best they've wasted their…
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