Great Western Rail's Contempt For Customers

by @edent | # # # # # | 7 comments | Read ~646 times.

Moribund train company Great Western Rail currently have a two month backlog of complaints. I think that this breaches their agreement with the Office of Rail and Road. In an ideal world GWR would be forced to improve, or be stripped of their franchise. I've spent an utterly miserable month commuting between Oxford and London… Continue reading →

Are @FGW Deliberately Trying To Confuse Their Customers?

by @edent | # # | 4 comments | Read ~417 times.

Train companies in the UK are uniformly awful. Because they are privately run but endure no meaningful form of competition, we get to see just how hostile corporations are to customers when left to their own devices. I am a long-suffering passenger on First Great Western. The line between Oxford and London regularly suffers from… Continue reading →