My phone's address book has a "notes" field, and mine is peppered with little aide memoirs about the people I've met. Things like this:

And, I guess we've all got a contact like this, right?

(Sorry, Geoff!)

But there's no way to do that on Twitter or LinkedIn or any other social network I'm aware of.

Wouldn't that be useful? How many times have you stared at a digital acquaintance and wondered "how do I know you? Why do I follow you? Who the hell are you??!"

What I want is a private note field on your social network so I can say "Worked with them on Project X" or "Met at Dave's party. Married to Jon(?)". I'd also like to know why I muted or blocked someone - "Only talks about football" or "Holds the wrong opinion about NeoGeo games."

I wonder if there's a GDPR issue that stops services offering this. I asked on Twitter:

Terence Eden is on Mastodon

@edent

Random data protection question.

Let's say Twitter had a "private notes" field that you could add to users.

Eg "met them at X's party" or "blocked because they were mean about Y" etc.

Would those notes be subject to GDPR requests to Twitter?

---

And got an array of contradictory replies!

Is this something you'd find useful? If so, what's stopping companies from offering it?

One of the things I love to do is add images to my contacts. It gives me a visual cue when I'm scrolling through looking for a person, it prompts my memory when I see the face of a friend calling me, and it helps me remember what people look like. As you can see, I'm pretty good at keeping everyone's photo on my phone up to date.

Which Conditions Are Appropriate?

Google's interface for uploading images has some rather confusing conditions attached to it...

"Do not upload pictures containing celebrities, nudity, artwork or copyrighted images."

What? Those are some strange terms and conditions to have attached to a contact image. I'm not sure if they're copy-and-pasted from another app - or if they're intentional. Let's take a look at each one.

• "Celebrities".  If I've got a friend who is a celebrity - why can't I have her image as her contact picture?
• "Nudity".  It's my phone.  I am not going to offend myself if I see a nude picture of a friend that I've uploaded.  This is before we get in to what defines nudity.
• "Artwork". This is just bizarre.  If a street artist has drawn a caricature, I can't upload it?  I can't use a company logo to indicate where my contact works?
• "Copyrighted images". Again - what? I own the copyright on images I've taken.  I may have permission to reuse a copyrighted image.  I may even be justified in using a copyrighted image for my personal use.  I suspect they mean "images to which you don't have permission from the copyright holder to use for this purpose".  But even that doesn't cover the Fair Dealing provisions of many copyright laws.

If you try to use an image which is already on the web, you get this curious message.

"Remember, using others' images on the web without their permission may be bad manners or - even worse - copyright infringement."

This is an odd statement.  A mixture of folksy advice and legal warnings.  I don't see how personal use of a thumbnail from even the most copyright laden of images could be construed as infringement.  As for "bad manners" - is it really Google's role to advise me on etiquette?

People Don't Read - But Copy Editing Matters

It's been well known fact for over 13 years that users don't read.  That's especially true if the text is small and grey - as it is in these examples.

But if you do want to impart vital information, you need to employ a skilled writer to help you craft your message.  You need to understand what it is you're trying to say, why you're saying it and what you expect your users to understand.

In this case, Google has a very muddled and confusing set of conditions which seem illogical and users - if they read them at all - are likely to ignore them.

Getting my contacts from BlackBerry to Google was simple. I exported a VCF of all my contacts from Outlook and imported them to Google. Simplicity. Everything worked. Syncing back to Android was easy - input Google account and password and hey-presto. But that's where it all broke down.

The address seems to be stored correctly. Right?

Wrong!

When we go in to edit, rather than "Address", "City", "Postcode" fields - Google just gives us a plain text field. What Happens In Android? At first glance, everything looks correctly formatted. But let's go in and see how the data is represented within the address book. As you can see - everything is represented on just one line.

We can edit it correctly on the phone to look like this. Well, that's a bit off effort (especially with over 500 contacts).

How does it look back at Google Contacts on the web?

Recap

It's the year 2010. We can't even synchronise addresses correctly without mangling them along the way. I sometimes think it would be easier to outsource my address book to Indian and have minimum wage labour ensure all entries are correct and up-to-date.