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Terence Eden’s Blog

Abusing LinkedIn for better customer service

· 1 comment · 350 words · read ~1,280 times.

Firstly apologies for the experience you have had with Green Network Energy and that we have been unable to provide you with the service needed. If you could confirm your account number then I will make sure this is looked in to today and provide an update. For context, I've been at the company since the outset and I'm part of the senior management team at GNE reporting directly to the COO and the owners. I'm responsible for customer services, billing and metering activities so I can assure you that by making contact you have already escalated the issue.

Back when social networks were new, Twitter was a great place to raise a complaint with a company. You could be sure that the Twitter account was run by someone who got social and, more often than not, would show tweets to the CEO. Sadly, Twitter corporate accounts now all follow the same script "Gosh! That doesn't sound good! Let us put this right. Please DM us your customer number, surname, mother's maiden name, and blood type and we'll get right on to ignoring you." Bah! LinkedIn doesn't…

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Why I'm Boycotting Yodel

· 2 comments · 600 words · read ~2,659 times.

The British courier firm Yodel are one of the most disreputable delivery companies in the country. Owned by the same tax exiles who run The Telegraph newspaper, the company is frequently complained about and has an unenvious reputation for poor service. The rot seems to start firmly at the top, with CEO Dick Stead. A few months ago, a company arranged to send me some delicate electronics for urgent testing. They selected Yodel for a "guaranteed" next day delivery. By noon on the day of…

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