Terence Eden’s Blog

Co-Op Bank - Making Banking Inaccessible

@edentaccessibility banking co-op NaBloPoMo security usability · 2 comments · 550 words · read ~418 times.

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I've blogged before about how backward the Co-op bank is - sadly, they've not improved in the last few years. I needed to close down my business bank account. I hopped on to online banking, provided all my details, went through 2FA with a physical token, remembered my mother's maiden name and began searching the site. There was no way to close the account. Oh well, I guess I'll give them a call. After 30 minutes on hold I was told "The account closing team leave at 4pm, sorry." It was 5…