Is this a banking scam SMS?

Earlier this week, my holiday was interrupted by a sophisticated SMS scam. Rude! Let's take a look at it.

Let's take a look at all the ways we can tell it is a scam.

Firstly, and most obviously, I am not a customer of Lloyds Bank! But these scammers send out to multiple people hoping to catch victims.

Secondly, I've not made a complaint to Lloyds! But, again, scammers know that plenty of people have. So this adds a touch of authenticity. If you were a Lloyds customer who had recently complained - you're now primed to accept the scammer's call and treat it as legitimate.

Thirdly, that phone number. If you call it, a recorded voice says "Welcome to customer services..." Whose customer services? It doesn't say "Welcome to Lloyds". This is likely a number that scammers put on texts claiming to be from HSBC, Lloyds, NatWest. Cheaper for them to have a single phone number.

Fourthly, the reference number. It is just my phone number! That's an unusual reference number for a bank.

There's some weird spacing between "Mr" and "Eden" - not what I'd expect from a professional message.

What do you think of the SMS? Would you flag it as spam? I asked my Twitter followers and their responses were unanimous.

Terence Eden is on Mastodon

@edent

Replying to @edent Do you think that SMS from Lloyds is…
📊

---

⚠ Definitely a scam: (195)
195
😕 Probably a scam: (126)
126
🤔 Probably legitimate: (34)
34
😇 Absolutely fine: (13)
13

---

A few minutes after receiving the SMS, I got a call from a Peterborough number - not the 0800 number. The phone number was flagged as suspicious (read the number's reviews).

After the customary pleasantries, the voice at the end of the phone said "Can you just confirm your name and address for me please?"

I replied that I didn't give that information out to cold callers.

"Completely understandable sir. If you check your messages, you'll see an SMS from us scheduling the call. Did you receive that?"

I replied that I get lots of spam texts and that I couldn't be sure it was legitimate.

We reached an impasse.

With a little subtle social engineering on my part, I found out the nature of the complaint. And then I realised... it was a legitimate call!

A few months ago, I'd complained to Halifax Bank that they were sending letters to someone who didn't live at my address.

The 0800 phone number is owned by Halifax

Lorraine Underwood

@LMcUnderwood

Replying to @edent @edent Did Halifax bank turn into Lloyds… ??
Tweet from 2015 mentions that number

---

Halifax are part of Lloyds Bankings Group.

The geographic number I received a call from is the Lloyds outbound number.