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	<title>What are &#8220;unusual characters&#8221; &#8211; Terence Eden’s Blog</title>
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		<title><![CDATA[What are "unusual characters"]]></title>
		<link>https://shkspr.mobi/blog/2021/05/what-are-unusual-characters/</link>
					<comments>https://shkspr.mobi/blog/2021/05/what-are-unusual-characters/#comments</comments>
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		<pubDate>Mon, 31 May 2021 11:45:28 +0000</pubDate>
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		<category><![CDATA[forms]]></category>
		<category><![CDATA[racism]]></category>
		<guid isPermaLink="false">https://shkspr.mobi/blog/?p=39120</guid>

					<description><![CDATA[The world is a complex place. It is tempting to enforce simplicity upon it to make things easier for computers. Gender is a boolean, no one is older than 99, all text flows left to right, and names are always in English. That makes it nice and easy for us to write computer systems - and who cares if it is dehumanising?  Recently, I tried to register with phone company EE.  When someone asks for…]]></description>
										<content:encoded><![CDATA[<p>The world is a complex place. It is tempting to enforce simplicity upon it to make things easier for computers. Gender is a boolean, no one is older than 99, all text flows left to right, and names are always in English. That makes it nice and easy for us to write computer systems - and who cares if it is dehumanising?</p>

<p>Recently, I tried to register with phone company EE.  When someone asks for my first name, I usually just give my initial.  But this box wasn't having any of my nonsense. It demanded <em>two</em> characters - and no "unusual" characters.</p>

<img src="https://shkspr.mobi/blog/wp-content/uploads/2021/05/ee-error.png" alt="Screenshot of a form validation error - Your first name must have at least two letters and no unusual characters." width="457" height="165" class="aligncenter size-full wp-image-39124">

<p>What are unusual characters?</p>

<p>About 16% of the world use "Chinese" characters (it's more complicated than that).</p>

<img src="https://shkspr.mobi/blog/wp-content/uploads/2021/05/first-page.png" alt="Screenshot of a webpage asking for a First Name. It is filled in with Chinese characters. The error message says &quot;Your first name must have at least two letters and no unusual characters.&quot;" width="488" height="180" class="aligncenter size-full wp-image-39121">

<p>In the UK, where I am, it is pretty normal to find people with fancy European diacritics.</p>

<img src="https://shkspr.mobi/blog/wp-content/uploads/2021/05/Francois.png" alt="The error message displayed next to the name François - with a cidilla on the letter C." width="473" height="174" class="aligncenter size-full wp-image-39123">

<p>It's the banality of the bigotry which gets to me. Usual. Normal. Standard. They're just dull ways for dull people with limited imaginations to dehumanise other people.  The people who designed this form probably didn't think of themselves as racist. They just designed, built, or perpetuated a system which was exclusionary.</p>

<p>Language matters. We're a decade on from "<a href="https://www.kalzumeus.com/2010/06/17/falsehoods-programmers-believe-about-names/">Falsehoods Programmers Believe About Names</a>" - so ignorance is no excuse. And telling people that their names are abnormal is <em>rude</em>.</p>

<p>The form itself doesn't actually do a good job of validating names. It quite happily allowed me to register with my name consisting of two apostrophes.
<img src="https://shkspr.mobi/blog/wp-content/uploads/2021/05/Apostrophes.png" alt="A green tick next to two apostrophes." width="457" height="105" class="aligncenter size-full wp-image-39122"></p>

<p>Basically, if your form can't register Beyoncé - it has failed.</p>
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