Great product when it works but unfortunately it doesn't work for long before breaking and becoming unusable. After six months use mine developed a fault which Pinter agreed to send parts out to resolve the issue. I was originally told these would be with me in a few days and that was nearly six weeks ago. Every time I have contacted their customer service team I speak to a very polite and cheerful member of staff who apologises and tells me it will be dispatched and I will get the parts in a few days. I have now waited so long the two brew pack that I wanted have for Christmas are reaching their use by date and I still have no idea if I will every get the parts. They have refused to replace the Pinter or give me a refund so I have £80 of plastic sitting in my kitchen and £30 of beer in my fridge I cant use,