Disintermediate The State

by @edent | , | 1 comment | Read ~107 times.

As part of my MSc, I'm being asked to think about "digital disruption" - so here are some personal thoughts about the future of transactions with the state. The UK Government has a lot of APIs to let computers communicate with each other. Most of them are department-to-department.

For example, the Ministry of Birds wants to get an updated list of incidents from the Department of Avian Accidents and Catastrophes. So it gets the information from api.daac.gov.uk

But some APIs are human to Government. (I say "human" because not all users are citizens, and some users are businesses.)

At the moment, if you want to to Record a Goose Sighting to the government, there are a few things you can do:

  • Make a phone call
  • Print out a PDF and fill it in and post it back
  • Type in the details on a web form

Well, that web form POSTs data to an API. So what if the Goose Spotting API was opened up?

Anyone could build an app which submits data to the government. Perhaps no-one wants to download a specific Bird Spotting app - but what if Nintendo build it into Pokemon Go? Now, when you're running around capturing digital beasties, you can also submit Geese!

That's all good. Right?

What about more personal stuff? HMRC has a bunch of APIs. Your accountancy software can download the latest tax rates and submit tax returns on your behalf.

Again, with the right safeguards that's also fine. Probably.

What happens when the entire state is an API?

In the future, it is possible that every transaction that the state can have is an API. Apply for a Goose licence? That's an API. Check if a licence is valid? That's an API.

The "That's a paddling" meme - saying "Renew your goose tax? That's an API!"

At which point we need to have a difficult conversation. Government is a monopoly provider of certain services. You have to use the GOV.UK website to perform certain transactions. The GOV.UK website is great (and award winning) but it soon won't be the only game in town.

Perhaps brilliant new services will appear which combines multiple Government and private APIs and services into a single convenient app?

  • Facebook knows all about you. When you change your relationship status from "married" to "it's complicated" - Facebook could process your divorce application via an API. One click!
  • Google Maps knows that you've crashed your car and alerts the Highways Agency for the need to close the road.
  • You pick up some casual work on Deliveroo and it reports your temporary income to DWP so the correct benefits calculation can be made.

This isn't a strictly new problem. If you've ever applied for a visa for a foreign country, you'll know there are companies which specialise in applying on your behalf.

If you've purchased a property, your conveyancer acts as an API between you and the Land Registry (and various other organisations).

But we're rapidly heading to a moment in time where everything will be API driven. At which point the State as the primary interface to State services becomes disintermediated.

How do you maintain quality control over 3rd party software? Permissionless innovation is great - until it hurts people.

Can you trust that snazzy new app to submit your data correctly? Who is liable when Spotify accidentally revokes your passport?

Why bother creating a great first-party experience when third-parties will do the hard work for you?

What happens when the government of Ruritania decide to offer UK Government services through www.guv.rr with a much better user interface? Does Ruritania gain an advantage by knowing what UK users are doing? Can they upsell Ruritanian citizenship?

These are all deliberately extreme and provocative examples. I hope that the API future brings efficiencies and makes life easier and simpler for people. But I have a nagging suspicion that there will be some unexpected side effects.

Things are about to get interesting.

One thought on “Disintermediate The State

  1. JH says:

    Maintaining the interface security and who will do it is but one of many stumbling blocks where we have a society based on the archaic mentality of the pen and paper office . On the flip side the continual wait for a .gov departments to say look at the mining subsidence map and report their findings on your prospective new residence. So instead of a two or three weeks wait it will be done virtually instantly (on receipt of suitable payment of course) making the many weeks to purchase so much speedier and less stressful.
    It will also highlight the papered over cracks between departments where people and things get forgotten, delayed, overlooked or lost either accidentally or intentionally. Lets not be pretentious over this, the world is getting ever smaller and things need to be done a lot quicker and more efficiently and old ways of doing things are just like going backwards to the stone age.

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