I’m increasingly concerned with the power that CDNs wield – and CloudFlare in particular. So I decided to delete my CloudFlare account. While they claim to have removed my account, they still seem to count me as an active customer.
I wonder how many people bought shares in their IPO based on inaccurate customer numbers?
- 2019-08-04 I raised a support ticket to close my account.
- 2019-08-05 CloudFlare sent me confirmation that they’d removed my account.
- 2019-10-02 I received an email from CloudFlare “because I am a customer”
I can’t log in to CloudFlare, and I can’t reset my password. So they appear to have disabled my account. But, somewhere in their labyrinthine data warehouse, they still retain my email address and other information. They seem to think it’s acceptable to call me their customer and continue to contact me.
Does it really take over 2 months to remove someone’s data? If this message had been a physical bit of post, I’d get it – they’re often prepared months in advance. But this is the Internet. We expect global giants with no legacy infrastructure to be able to instantly manipulate data.
I emailed their privacy team to find out exactly why they’re still emailing ex-customers. After a month, I hadn’t heard back from them. But a bit of public Twitter prompting got the CTO to respond.
I'll look into this.
— John Graham-Cumming (@jgrahamc) November 15, 2019
A few hours later, I got this:
I can’t help but wonder what other data are they holding hostage. How many of their “active” customers have “deleted” their accounts?