I need help

I have purchased one S20 and Allone from Orvibo . S20 has no problem in configuring with WiWo App but the Allone is not working at all. When trying to configure it with “Red Light Flashing” it tries for a minute (Countdown) and then gives failed error.
Whereas in AP mode “Blue Light Flashing” it says AP time Out.

I am not at all familiar with coding or anthing but please please please help me in making it work Thanks.

Syed Shakil Amjid