Hey kids! Did you know that the best way to report bugs to Google is via passive-aggressive blog posts? Yup, s’true. They don’t offer support for any of their products*, so your only hope is getting your complaint to the top of Reddit / HackerNews / Cool Site of the Day and hoping that particular Google Product Manager is taking note.
So – here’s my rant 🙂
Google now let you pay for apps and games using PayPal. Well, I’ve got a bunch of credit left over in an old PayPal account, so I thought I’d use it to swell Google’s coffers. No dice.
According to Google’s “help” site a user can add a payment method via the Google Play app.
Errr…. not so much! I can redeem vouchers and add more credit cards – but I can’t add PayPal.
The site also suggests that I can add a new payment method via the website.
Perhaps it’s in “Add a new payment method”?
Yeah, that’d be the same problem…
I know what you’re thinking, “Silly rabbit! PayPal is only for proper countries like the USA!”
If you – or one of your friends – are a Google employee, please can you find the person responsible and ask them to flick the switch which activates this?
Now, I said Google don’t offer support. That’s a minor factual inaccuracy. They do offer a “Call Back” service.
After exactly 7 minutes on hold, I spoke to “Peter” from “The South Coast of England”. I explained the problem and was asked to hold again.
I was eventually told that it was most unusual and that a “supervisor” would be looking in to it.
Yeah, yeah, yeah. I know Google don’t exactly need my money – but it sure would be nice if they’d let me support the developers I like.