A few years ago there was a large debate about "LCD vs Plasma". At the time I worked at a TV repair shop and knew more about TVs than 99% of the population. Panasonic chose to go with the sinking plasma ship and nearly ended their TV line due to the complications resulting from that. Being a consumer with that knowledge, do you think I would ever purchase a Panasonic product and expect it to get better?

Also, it's not fair for you to name names. My reasoning behind that is every big box company (major cell phone manufacturers, electronics companies, media distributors, etc) have a phase for customer acquisition, but then they don't care about you, because you earned them X dollars of revenue, and they don't see a way to earn more money from you by keeping you happy. I don't agree with this at all, because I was always taught "don't bite the hand that feeds you". However, I purchased another company's TV, and despite it being a smart TV, it wasn't compatible with the iPhone app. The next model up was. Zero difference in hardware. I was out of luck because I had bought a TV too soon from them. Most companies do this.

I would also agree with Martin's comment, where he said the reason behind Amazon Prime is for the shipping bonuses, not the Instant Video aspect of it. I've heard torrenting is pretty good these days.