We’ve all been stuck on hold to some call centre and heard a distant voice say “For your security, and our training purposes, your call may be recorded.”
I’ve always wanted to say to people “just so you know, I am also recording this call.” Well, now I can.
A little back story…
Around 4 years ago, I experimented with recording phone calls. It was quite a clunky process, involving conference calling in another line.
Of course, Android has theoretically supported native call recording since its inception. However, Google have ignored all the requests to actually enable it.
Android has a number of call recording apps. On most phones, the call recording works by putting the phone on speaker mode and using the microphone to record both sides of the conversation. That has obviously disadvantages for call quality – not to mention that you don’t always want to have your conversations on speakerphone!
Luckily the enterprising chaps at GrinZone have found a way round this limitations on some phones.
With InCall Recorder on my Galaxy Note II, I can finally record line quality audio on my phone calls.
Take a listen:
One of the great things about InCall Recorder is that it automatically upload the recorded MP3s up to DropBox – so your calls are instantly available to you and anyone else with whom you choose to share the folder.
In the UK, it is perfectly legal for an individual to record their calls – and there is no need to inform the other party nor obtain consent. Individuals are exempt from having to comply with the data protection act. Interestingly, so are journalists…
In other countries, check your local laws 🙂
Of course, it’s polite to inform someone that you’re recording them. More than that, for some people it really improves their attitude and their service. At the moment, I’m going through the tedious process of buying a house – I’ve found that with some individuals, it’s very handy not only to record the call and play it back for reference, but to let the other party know that’s what I’m doing.
Listening back to some of my favourite calls over the last year has been very interesting and quite emotional – I can certainly see why our security services enjoy listening in so much!