I'm not sure I agree with the general thrust of this piece. The minister is speaking for millions of people when she says she does not understand how to download software. Her job is to represent all people and asking fundamental questions like this I think does illustrate the point.

Think about it the other way around. Imagine the minister was someone technically proficient. During the above discussions they would not have asked basic questions and perhaps an extension of that would be to assume that the public generally has more technical knowledge than they actually do, even on a subconscious level.

I speak as someone who grew up programming computers and I now do it for a job. But I am very aware that most people do not know as much about this subject as I do.

Having said all this I hope she was taking the piss when she made out she didn't even know how to phone up an ISP!