Working in a call centre is no different to any other autonomous job, of which there are many. It's just that call centre staff are more conspicuous to indignant cunts that confuse their (often justified) dissatisfaction of a service with being genuinely superior to the poor soul at the end of the phone. I'm not the brightest tool in the box myself, but in my time I've worked with loads of very 'human' people, such as out of pocket documentary makers, struggling writers, cash-strapped graphic designers, as well as misguided academics with impressive degrees and work experience. Many have had their soul broken-in by dickhead shareholders, CEOs, Team Leaders and, yes, twat customers; all of whom make the system as unpleasant as possible while blaming the one group of hapless arseholes that are powerless to stop it. But I suppose you could argue that call centres are the mechanisation of human interaction. And it's hard to argue with. I couldn't give a fuck about your problems. However, talk to me like a human and I'll work my damn hardest with the limited time, responsibility and processes available to me. I hate call centres, you hate call centres - it's mutually beneficial for us to be nice to each other and get you sorted out and on your way in spite of the cunts that are exorting you and I. Great blog btw!