yes.you're dead right.The support is useless. Is elonex run from somebody's garage? I think everyone should get together and put pressure on either Waterstones or elonex or both for selling substandard products.We are dependent on good after sales service and passing the buck (or should i say the "ebuck " isn't quite the same. If anybody thinks the same and it's not treading on Terence's toes, let's get the ball rolling. I also think Waterstones/Elonex owe Terence a pile of money for keeping their ebook afloat!!