ok Ill try and help as I Dl the update and got it to work no problem.. OK follow link for the file to download, It should be in a zip file, When unzipped there are 2 files. Now important bit, open your book reader as you always do to put books on it. Now when you put the 2 download files on your reader, make sure they DON'T go in any folders. To check this, go to "my computer", to find your ereader and open it as you would any files. You will see all the folders on the reader, E.G. ebook,eaudio, things like that. the 2 downloaded files go in there, not in any folders. and again can be achieved by a simple copy and paste into the reader. If your struggling still feel free to contact me at crankytoz@gmail.com were ill gladly help.