Ju and Jack Thanks for your replies and advice 😉 Sorry about the rant, that's what comes of posting post calamity! I took it back in the end. For the 99 out of 100 of you who are happy with the reader except for the lack of firmware update and a case, I may be able to help you out with regards to the latter. After I got mine about a month ago and found there was no cases out there I found a company who produced some rather cool and funky fitted e reader cases. I informed then that there was no official or third party case available and they replied saying they had bought an Elonex e reader and had sent it to the factory to have a leather case tailor made. They told me to get back in touch in a month to see if they had finished the case. I have just checked their website and they have now added an Elonex category under e reader cases but still nothing there yet, but I imagine it will be soon. Here is the link http://www.i-nique.com/manufacturer.asp/cn=6/c=522 and if you wish to email the company to ask when it will arrive the contact name from the email is Ken Graham (Director). best of luck